Refund Policy for Silver Decor Products

At our e-commerce platform dedicated to silver decor, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where a product does not meet your expectations. This refund policy outlines the conditions under which refunds are issued for returned products, ensuring clarity and transparency for our valued customers.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

1. Return Period: Products must be returned within 30 days of the delivery date.2. Condition of the Product: Items must be unused, in their original packaging, and in the same condition as received.3. Proof of Purchase: A receipt or proof of purchase must be provided to process the refund.4. Non-Refundable Items: Certain items, such as personalized or custom-made products, are not eligible for refunds.

Refund Timeframes and Procedures

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. To initiate a return, please follow these steps:

1. Contact our customer service team to request a return authorization.2. Pack the item securely in its original packaging.3. Ship the item to the address provided by our customer service team.

Payment Methods for Refunds

Refunds will be issued to the original payment method used at the time of purchase. If you paid via credit card, the refund will be processed back to your card. For other payment methods, please allow additional time for processing, as it may vary depending on your bank or payment provider.

We appreciate your understanding and cooperation in adhering to our refund policy. Our goal is to provide you with a seamless shopping experience and to ensure that you are satisfied with your silver decor purchases.