FAQs
How do I place an order on Sabera?
Simply browse our collection, add your favorite items to the cart, and follow the checkout process. Once your order is confirmed, you'll receive a confirmation email with all the details.
How long will it take to get my package?
Orders are usually processed within 5-7 working days, and delivery typically takes an additional 3-5 working days, depending on your location. Remote areas may take a bit longer.
Where all can you ship?
Across India. For international delivery, contact us at +91 8949465845 or support@saberaluxe.com to place an order.
How to track my order?
Once your order is shipped, you’ll receive a tracking link on email or WhatsApp. You can use that link to track your delivery in real-time.
What are Sabera products made of?
A solid brass base, finished with 1 to 2 micron pure silver (or gold) electroplating. Brass gives the weight and the durability. The plating is engineered thin on purpose: thicker plating flakes and peels, so 1 to 2 microns is the finish that actually holds up.
Is the silver plating real silver?
Yes, we use pure silver plating, ensuring a rich lustre and authentic feel.
Are your pieces hallmarked?
Since our core is brass with silver plating, they are not “925 sterling silver” and therefore do not carry hallmarking. Every piece is individually inspected for polish, plating weight, and surface finish before it goes into the velvet box.
Will the silver plating fade or tarnish?
Over time, silver naturally develops a patina (tarnish). With proper care, our plating lasts for years without losing its beauty.
How thick is your plating?
1 to 2 microns of pure silver over the brass base. That is deliberately thin: heavier plating is more likely to flake or peel, so this thickness is what actually holds up with regular use.
How do I care for my Sabera piece?
Wipe gently with a soft, dry cotton cloth. Keep it away from moisture, water, direct heat, perfume and harsh chemicals. E-coated pieces carry a protective lacquer layer that keeps the shine for over a year with care. Non-e-coated pieces will naturally oxidise over time, a normal property of pure silver, and come back to a mirror shine with a silver polishing cloth.
What if I need to return or exchange something?
Contact us within 48 hours of delivery if the item arrived wrong, damaged or defective, and we will arrange a return or replacement. Made-to-order and personalised pieces cannot be returned. Full details are in our Refund Policy.
Do you offer gift-ready packaging?
Yes, add a gift note at checkout for special wrapping.
